Careers at Red Tractor

Red Tractor is seeking a Business Systems Analyst to join their Operations team on a 12-month fixed term contract. This is an excellent opportunity for an analytical professional who enjoys understanding how businesses operate, identifying opportunities for improvement and using technology to deliver more efficient, effective ways of working.

Working within the Operations team, you will collaborate with internal and external stakeholders and external technology providers to understand business needs and translate them into practical, user focused technology solutions.

A key focus of this role will be reviewing existing processes, identifying opportunities to improve efficiency and making better use of technology. This may include system enhancements, process automation, AI, digital transformation and improving the digital experience for Red Tractor members.

The role

Business Analysis & Requirements

• Work with internal teams to understand business challenges, existing processes and user requirements.
• Engage with stakeholders and external suppliers to gather, analyse and validate requirements.
• Translate business needs into clear, actionable requirements for technical teams and suppliers.
• Develop user stories, process maps and supporting demonstration to clearly define requirements.
• Analyse existing processes and identify opportunities for improvement.
• Maintain accurate documentation covering processes, business rules, systems and system interactions.
• Ensure delivered solutions address the original business needs and provide measurable value.

Process Improvement & Digital Transformation

• Review existing business processes and identify opportunities to make them simpler, faster and more efficient.
• Identify areas of manual activity and assess opportunities for automation.
• Develop an understanding of how people, processes, systems and data interact across the organisation.
• Analyse data flows, system interactions and integrations.
• Develop current-state and future-state process maps.
• Identify technology opportunities that could deliver meaningful business value.
• Support the development of business cases for new technology, systems and process improvements.

Innovation, AI & Automation

• Monitor emerging technologies and assess their potential application within Red Tractor.
• Explore opportunities to utilise AI, automation, low code solutions and workflow technologies.
• Develop or coordinate prototypes and proofs of concepts to test potential solutions before significant investment.
• Evaluate new technologies based on functionality, feasibility, user needs and potential business value.
• Compare potential solutions and make evidence based recommendations.
• Maintain a pipeline of technology and process improvement opportunities.
• Support the adoption of new technologies and ways of working where they provide clear business benefits.

Systems & Digital Services

• Support the implementation of new systems, upgrades and digital platforms.
• Support the transition to Microsoft Dynamics CRM, ensuring the solution meets business and user requirements.
• Identify opportunities to maximise the value and effectiveness of existing systems.
• Work closely with external technology providers to ensure solutions are fit for purpose and aligned with business requirements.
• Contribute to the improvement of Red Tractor’s member facing digital services, portals and self service capabilities.
• Help understand the evolving digital needs for members and stakeholders.
• Ensure new systems and solutions are practical, scalable, user friendly and aligned with business objectives.

Testing & Implementation

• Support the planning and execution of testing for new systems, enhancements and changes.
• Coordinate and support User Acceptance Testing (UAT).
• Validate solutions against agreed requirements and acceptance criteria prior to release.
• Identify, document and support the resolution of defects and issues.
• Work collaboratively with technical teams and suppliers to troubleshoot and resolve problems.
• Ensure systems and operationally ready and fit for users before going live.
• Identify opportunities for continuous improvement following implementation.

What we’re looking for

• Experience gathering, analysing and documenting business requirements.
• Experience working collaboratively with business teams, stakeholders and technology providers.
• Understands business process mapping, analysis and improvement.
• Experience supporting system implementations, business change or digital transformation initiatives.
• Experience in software testing and/or User Acceptance Testing.
• Confidence working with both technical and non-technical stakeholders.
• Strong understanding of Microsoft 365 and modern business technologies.
• Genuine interest in AI, automation and emerging technologies.
• Can analyse complex business problems and develop practical, proportionate solutions.
• Is comfortable challenging existing processes and asking ‘Is there a better way of doing this?’
• Effectively able to manage multiple projects, priorities and stakeholders.
• Organised, analytical and highly attentive to detail.
• Can communicate technical concepts clearly and in a straightforward, accessible language.
• Is proactive, curious and enthusiastic about learning and applying new technologies.
• Takes a user focused approach and considers whether solutions genuinely improve the experience for customers and members.

Desirable experience

• Microsoft Power Platform
• SharePoint
• Dataverse
• Dynamics
• Power BI
• System integration and APIs
• AI or automation tools
• Phototypes or proof of concepts
• Customer or member facing digital platforms

Hybrid working

This is a hybrid role with flexibility around home and office working, however maintaining a regular presence in the London office is important.

To apply: For more information and an informal confidential discussion, please contact Simon on 01780480530 or email your cv to simon@morepeople.co.uk