Tell us
We work tirelessly every day to ensure our world-leading standards are met, conducting more than 60,000 checks across the supply chain every year. However, we also rely on and encourage anyone who has witnessed what they believe to be a breach of these standards to let us know as soon as they are able.
Openness makes it easier for Red Tractor to assess the issue, obtain more information and thoroughly investigate the matter. We already gather intelligence from many sources including certification bodies, vets, the public, stakeholders, members and licensees and we also partner with other reporting authorities to help assess any issues and get as much information as we can.
You can call us on 020 7630 3320.
We know that people can sometimes feel worried about sharing information like this, so we have employed an external company, Safecall, to manage an independent confidential TELL US web reporting service. All reports we receive through this platform are dealt with in the strictest of confidence. By working together, we can help ensure Red Tractor standards are being met at all times and protect the reputation of British food and farming.
To find out more or to report a concern, please visit TELL US
What happens after a complaint is logged with TELL US?
Once a complaint is received, Safecall compiles a report of the allegation, and passes it onto Red Tractor. Through Safecall, you will be able to monitor the progress of the investigation and add or respond to any questions for further information anonymously.
Through the platform Red Tractor aims to:
- Acknowledge receipt of a complaint within one working day.
- Provide an update on the complaint within 7 days.
- Conclude initial investigations within 21 days of receiving the complaint.
Food Crime
Food crime is serious fraud that impacts the safety or the authenticity of food, drink or animal feed. Things such as: slaughtering or preparing meat in unapproved premises or using unauthorised techniques, including a foreign substance which is not on the product’s label to lower costs or fake a higher quality, replacing a food or ingredient with another substance that is similar, but inferior, are all examples of food fraud.
If you suspect food fraud, report it to Food Crime Confidential.
You can also report a food crime online or call the National Food Crime Unit confidential hotline on 0800 028 1180. For non-UK mobile phones, or calls from overseas, please use 0207 276 8787.